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Crowns Basketball Academy

  • 1 h
  • Shelby Oaks Drive

Cancellation Policy

At Memphis Basketball Trainers, we value your commitment to your athlete’s fitness goals. To ensure the best experience for all our clients and to maintain a consistent schedule, we have established the following cancellation policy: Cancellation Notice: Clients are required to provide at least 24 hours' notice prior to the scheduled personal training session if they need to cancel or reschedule. This allows us to offer the time slot to other clients who may be on a waitlist or have flexible schedules. Cancellations made less than 24 hours in advance will be considered late cancellations. Late Cancellations: In the event of a late cancellation or a no-show (failure to show up for a scheduled session without any prior notice), the client will be charged the full session fee. This policy ensures that our trainers' time is valued and that the session time is not wasted. Rescheduling: If you need to reschedule a session and provide the required 24 hours' notice, we will make every effort to accommodate your request and find an alternative time slot that suits both you and your trainer. Rescheduling is subject to trainer availability. If the trainer is unavailable to reschedule, a substitute trainer will take their place. Emergency Situations: We understand that unforeseen circumstances and emergencies may arise that prevent you from attending a session or providing the required notice. In such cases, please inform us as soon as possible, and we will handle the situation with understanding and empathy. Severe weather is common in Memphis. Therefore, if a client cancels within the 24 hour window due to severe weather, they will still be charged for that session, but will receive a 20% discount on their next scheduled session. This is to ensure that the trainer is paid for their time. Package Expiration: Personal training sessions purchased in a package must be used within a specified timeframe, which will be communicated to you at the time of purchase. Sessions not utilized within the designated period may be forfeited, and no refunds or extensions will be provided, except in extenuating circumstances, at our discretion. Trainer Cancellations: In the rare event that your trainer needs to cancel a session, we will provide you with as much notice as possible and offer you the opportunity to reschedule at a mutually convenient time. If rescheduling is not possible, the session will be credited back to your account. -Jeffery D. Johnson


Contact Details

  • 1665 Shelby Oaks Drive ste 101, Memphis, TN, USA

    info@trainedbyjeff.com


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